Privacy Policy

Privacy Policy Effective Date: 01-01-2025 At OnenessX, we are committed to protecting the privacy and data of our users. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our WhatsApp Business API platform and related services. 1. Introduction OnenessX ("we", "our", or "us") respects your privacy. This policy outlines how we manage the data you provide and that we collect during your interaction with our services. 2. Data Collection a. User Data We collect personal information such as: Full name Contact number and email address Business details Payment or billing information This is collected during registration or while using our services. b. Usage Data We may collect technical and analytical data including: IP address Device type and browser version Access logs and interaction behavior This helps us improve functionality, detect anomalies, and ensure security. c. End-User Data You, as a user, are fully responsible for obtaining appropriate consent from your end-users before processing their data via WhatsApp or related communication through our platform. 3. Data Usage We use the collected data to: Deliver and enhance WhatsApp Business API and automation services Facilitate billing, support, and onboarding Notify users of service updates or changes Ensure compliance with legal regulations and Meta’s usage policies 4. Data Sharing We do not sell, rent, or trade user data. However, information may be shared with: Trusted third-party service providers (such as payment gateways, hosting services) strictly under data protection agreements Legal authorities, when required to comply with applicable laws, court orders, or to protect our legal rights 5. Data Security We maintain strong technical and organizational measures to protect data from unauthorized access, alteration, or destruction. This includes: Secure server protocols Encrypted data transmission Limited internal access controls Note: Users are responsible for maintaining the confidentiality of their own login credentials and API tokens. 6. Data Retention We retain personal and business data only as long as necessary to: Provide ongoing services Comply with legal, tax, or regulatory obligations Fulfill data audit and reporting requirements 7. User Rights You have the right to: Access the personal data we hold about you Request correction or deletion of your data Withdraw consent where applicable To exercise any of these rights, contact us at 📧 support@onenessx.com 8. Changes to This Privacy Policy We may revise this Privacy Policy from time to time. Any significant changes will be communicated via email or platform notification. Continued use of our services implies your acceptance of the updated policy. 9. Contact Information For questions, concerns, or data-related requests, please contact: 📧 Email: support@onenessx.com 📍 Address: OnenessX, Bhopal, Madhya Pradesh, India – 462011